Thunderbird freezes and you need to Force Quit [Solved]

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Thunderbird freezes and you need to Force Quit [Solved]

Postby Fitzcarraldo » Sat Jul 05, 2008 20:40

This is just a 'heads up' in case others are having the problem I had for the last couple of days with the Mozilla Thunderbird e-mail client.

I have the WebMail-Hotmail Extension to enable me to send/receive e-mails via my Hotmail account. However, for the last couple of days Thunderbird started-up OK but then, after a minute or so, freezes/hangs and the window became grey. The only thing I could do was click on Close Window and a window popped up telling me that Thunderbird was not responding and asking me if I wanted to Force Quit the application. Running Thunderbird from a Terminal window gave the following output:

Code: Select all
$ thunderbird
No running windows found
*** glibc detected *** /usr/lib64/mozilla-thunderbird/thunderbird-bin: double free or corruption (out): 0x0000000001b8fd30 ***
======= Backtrace: =========
/lib/libc.so.6[0x7fcaea41f2fd]
/lib/libc.so.6(cfree+0x76)[0x7fcaea420d96]
/usr/lib64/mozilla-thunderbird/libmozjs.so[0x7fcaedd799b3]
/usr/lib64/mozilla-thunderbird/libmozjs.so[0x7fcaedd3cfdf]
/usr/lib64/mozilla-thunderbird/libmozjs.so(JS_GC+0x34)[0x7fcaedd1bcf9]
/usr/lib/mozilla-thunderbird/components/libgklayout.so[0x7fcadb663be3]
/usr/lib/mozilla-thunderbird/components/libgklayout.so[0x7fcadb665625]
/usr/lib/mozilla-thunderbird/components/libgklayout.so[0x7fcadb66c277]
/usr/lib/mozilla-thunderbird/components/libgklayout.so[0x7fcadb679afd]
/usr/lib64/mozilla-thunderbird/libxpcom_core.so[0x7fcaed8a9d6d]
/usr/lib64/mozilla-thunderbird/libxpcom_core.so[0x7fcaed8a9e1b]
/usr/lib64/mozilla-thunderbird/libxpcom_core.so(PL_HandleEvent+0x11)[0x7fcaed8a6f70]
/usr/lib64/mozilla-thunderbird/libxpcom_core.so(PL_ProcessPendingEvents+0x5f)[0x7fcaed8a7184]
/usr/lib64/mozilla-thunderbird/libxpcom_core.so[0x7fcaed8a83a0]
/usr/lib/mozilla-thunderbird/components/libwidget_gtk2.so[0x7fcadcc1069a]
/usr/lib/libglib-2.0.so.0(g_main_context_dispatch+0x1bf)[0x7fcaeb3ae694]
/usr/lib/libglib-2.0.so.0[0x7fcaeb3b03e5]
/usr/lib/libglib-2.0.so.0(g_main_loop_run+0x22a)[0x7fcaeb3b10e9]
/usr/lib/libgtk-x11-2.0.so.0(gtk_main+0xa3)[0x7fcaec96c5b3]
/usr/lib/mozilla-thunderbird/components/libwidget_gtk2.so[0x7fcadcc10a8c]
/usr/lib/mozilla-thunderbird/components/libtoolkitcomps.so[0x7fcadc389218]
/usr/lib64/mozilla-thunderbird/thunderbird-bin[0x40888a]
/lib/libc.so.6(__libc_start_main+0xf4)[0x7fcaea3cd4a4]
/usr/lib64/mozilla-thunderbird/thunderbird-bin[0x403d39]
======= Memory map: ========
00400000-00415000 r-xp 00000000 08:05 5089853                            /usr/lib/mozilla-thunderbird/thunderbird-bin
00614000-00615000 r--p 00014000 08:05 5089853                            /usr/lib/mozilla-thunderbird/thunderbird-bin
00615000-00616000 rw-p 00015000 08:05 5089853                            /usr/lib/mozilla-thunderbird/thunderbird-bin
00616000-02139000 rw-p 00616000 00:00 0                                  [heap]
40606000-40607000 ---p 40606000 00:00 0
40607000-40e07000 rw-p 40607000 00:00 0
41015000-41016000 ---p 41015000 00:00 0
41016000-41816000 rw-p 41016000 00:00 0
41816000-41817000 ---p 41816000 00:00 0
41817000-42017000 rw-p 41817000 00:00 0
42017000-42018000 ---p 42017000 00:00 0
42018000-42818000 rw-p 42018000 00:00 0
42818000-42819000 ---p 42818000 00:00 0
42819000-43019000 rw-p 42819000 00:00 0
43019000-4301a000 ---p 43019000 00:00 0
4301a000-4381a000 rw-p 4301a000 00:00 0
4381a000-4381b000 ---p 4381a000 00:00 0
4381b000-4401b000 rw-p 4381b000 00:00 0
4401b000-4401c000 ---p 4401b000 00:00 0
4401c000-4481c000 rw-p 4401c000 00:00 0
4481c000-4481d000 ---p 4481c000 00:00 0
4481d000-4501d000 rw-p 4481d000 00:00 0
4501d000-4501e000 ---p 4501d000 00:00 0
4501e000-4581e000 rw-p 4501e000 00:00 0
4581e000-4581f000 ---p 4581e000 00:00 0
4581f000-4601f000 rw-p 4581f000 00:00 0
7fcacb1bf000-7fcacb1c7000 r-xp 00000000 08:05 5154872                    /usr/lib/mozilla-thunderbird/components/libxpcom_compat_c.so
7fcacb1c7000-7fcacb3c6000 ---p 00008000 08:05 5154872                    /usr/lib/mozilla-thunderbird/components/libxpcom_compat_c.so
7fcacb3c6000-7fcacb3c7000 r--p 00007000 08:05 5154872                    /usr/lib/mozilla-thunderbird/components/libxpcom_compat_c.so
7fcacb3c7000-7fcacb3c8000 rw-p 00008000 08:05 5154872                    /usr/lib/mozilla-thunderbird/components/libxpcom_compat_c.so
7fcacb3c8000-7fcacb3e4000 r-xp 00000000 08:05 5154954                    /usr/lib/mozilla-thunderbird/components/libwallet.so
7fcacb3e4000-7fcacb5e4000 ---p 0001c000 08:05 5154954                    /usr/lib/mozilla-thunderbird/components/libwallet.so
7fcacb5e4000-7fcacb5e5000 r--p 0001c000 08:05 5154954                    /usr/lib/mozilla-thunderbird/components/libwallet.so
7fcacb5e5000-7fcacb5e6000 rw-p 0001d000 08:05 5154954                    /usr/lib/mozilla-thunderbird/components/libwallet.so
7fcacb5e6000-7fcacb5ea000 r-xp 00000000 08:05 5773457                    /usr/lib/gtk-2.0/2.10.0/loaders/libpixbufloader-png.so
7fcacb5ea000-7fcacb7ea000 ---p 00004000 08:05 5773457                    /usr/lib/gtk-2.0/2.10.0/loaders/libpixbufloader-png.so
7fcacb7ea000-7fcacb7eb000 r--p 00004000 08:05 5773457                    /usr/lib/gtk-2.0/2.10.0/loaders/libpixbufloader-png.so
7fcacb7eb000-7fcacb7ec000 rw-p 00005000 08:05 5773457                    /usr/lib/gtk-2.0/2.10.0/loaders/libpixbufloader-png.so
7fcacb7ed000-7fcacbc23000 r--p 00000000 08:05 4011490                    /usr/share/icons/hicolor/icon-theme.cache
7fcacbc23000-7fcacc57a000 r--p 00000000 08:05 3912968                    /usr/share/icons/gnome/icon-theme.cache
7fcacc57a000-7fcad03b5000 r--p 00000000 08:05 3914509                    /usr/share/icons/Tango/icon-theme.cache
7fcad03b5000-7fcad03bb000 r-xp 00000000 08:05 5771693                    /lib/libacl.so.1.1.0
7fcad03bb000-7fcad05bb000 ---p 00006000 08:05 5771693                    /lib/libacl.so.1.1.0
7fcad05bb000-7fcad05bc000 r--p 00006000 08:05 5771693                    /lib/libacl.so.1.1.0
7fcad05bc000-7fcad05bd000 rw-p 00007000 08:05 5771693                    /lib/libacl.so.1.1.0
7fcad05bd000-7fcad05c0000 r-xp 00000000 08:05 4959031                    /lib/libattr.so.1.1.0
7fcad05c0000-7fcad07c0000 ---p 00003000 08:05 4959031                    /lib/libattr.so.1.1.0
7fcad07c0000-7fcad07c1000 r--p 00003000 08:05 4959031                    /lib/libattr.so.1.1.0
7fcad07c1000-7fcad07c2000 rw-p 00004000 08:05 4959031                    /lib/libattr.so.1.1.0
7fcad07c2000-7fcad07ce000 r-xp 00000000 08:05 6035537                           

Searching the Web and the Gentoo Forums lead me to believe the problem was related to the version of gtk+ or to the gtk theme. But, after burning the midnight oil and rebuilding various packages, I still could not fix the problem. I checked via Thunderbird (Tools > Add-ons) to see if there was a new version of the WebMail-Hotmail extension, but Thunderbird did not indicate any new version. Then today I found the following page on the mozillaZine Web site:

http://forums.mozillazine.org/viewtopic ... &sk=t&sd=a

So the problem is caused by the WebMail-Hotmail extension to Thunderbird. Or, more correctly, by a change Microsoft recently made to Hotmail that the existing extension could not handle and which caused Thunderbird to freeze. Fortunately there is a new version of the extension that works with the new version of Hotmail (see the link on the above-mentioned mozillaZine page).

By the way, I could not download the file hotmail-1-2-17.xpi by right-clicking on the link, and so used the following command in a Terminal window (no need to be root) to download it to my home directory:

Code: Select all
wget http://download.mozdev.org/webmail/hotmail-1-2-17.xpi

Sometimes the command line saves the day.
User avatar
Fitzcarraldo
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Posts: 7977
Joined: Sat Mar 10, 2007 5:40
Location: United Kingdom

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