dell told me the same thing, and that was back when I was using a vista beta (still hoping that something worthwhile had come from M$) and had to replace a power chord. I used the standardized parts trick - find a friend with a warranty, same laptop but with XP, and switched out the broken power chord for his. He got my chord replaced and we've both been happy. This has worked pretty much every time so far, but it's kinda a hassle - when I get a new computer I'm keeping a 2GB partition with M$ on it and just editing grub to convince whatever technician works on my computer I'm not a linux man.
~xlnagla

